CONTACT US

We're Here to Help

Have a question about a product or an existing order?

The Glownera customer support team is here to help with product information, order status, shipping, returns, refunds, and other general inquiries.

Customer Support

Email: support@glownera.com

When contacting us regarding an existing order, please include your order number and the email address used when placing your order. This helps us locate your order and assist you more efficiently.

For damaged, defective, or incorrect items, please also include clear photographs of the product and packaging where applicable.

Response Time

We aim to respond to customer inquiries within 1–3 business days.

During holidays, promotional periods, or periods of unusually high inquiry volume, responses may take slightly longer.

Please avoid sending multiple messages regarding the same request, as this may delay our ability to respond efficiently.

We appreciate your patience and look forward to assisting you.

Company: Shenyang Lunxuehui General Merchandise Co., Ltd.
Address: Room A00023, No. 400-43 Zhihui 2nd Street, Hunnan District, Shenyang, Liaoning, China (Gate 1 & Gate 2)
Phone: +86 17784464708