SHIPPING POLICY
Shipping & Delivery
Last updated: September 12, 2026
Thank you for shopping with Glownera.
We work to process and deliver orders as efficiently as possible. Please review the information below before placing your order.
Order Processing
Orders generally require 1–3 business days to be processed before shipment.
During order processing, we may review payment information, prepare your items, perform quality checks, package the order, and arrange shipment with the applicable carrier.
Processing times may be longer during holidays, promotional events, new product launches, or periods of unusually high order volume.
Business days generally do not include weekends or public holidays.
Estimated Delivery Times
Once your order has been processed and shipped, estimated transit times are generally:
United States & Canada: 7–15 business days
United Kingdom & Europe: 7–15 business days
Australia & New Zealand: 7–15 business days
Other International Destinations: 10–20 business days
These are estimated delivery timeframes and are not guaranteed delivery dates.
Actual delivery times may vary depending on destination, carrier operations, customs processing, weather, holidays, local postal services, or other circumstances outside our reasonable control.
Shipping Costs
Available shipping methods and applicable shipping charges, if any, will be displayed during checkout before payment is completed.
From time to time, Glownera may offer free or discounted shipping as part of a promotion. Any conditions associated with such promotions will be displayed on our website or during checkout.
Tracking Your Order
Once tracking information becomes available, it will normally be sent to the email address provided at checkout.
Please allow several business days for tracking information to update after your shipment has been dispatched. In some cases, the carrier may not display tracking movement immediately.
Multiple Packages
Some orders may contain products fulfilled from different locations.
As a result, items from the same order may occasionally be shipped separately and arrive at different times.
If your order is divided into multiple shipments, you will not be charged additional shipping solely because we have chosen to ship the items separately.
Incorrect Shipping Address
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at support@glownera.com.
We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made after an order has entered processing or has been shipped.
Glownera is not responsible for delivery issues resulting from incorrect or incomplete information provided by the customer, except where otherwise required by applicable law.
Order Changes & Cancellations
If you need to change or cancel an order, please contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate your request. However, once an order has entered fulfillment or has been shipped, we may no longer be able to modify or cancel it.
Customs, Duties & Taxes
International shipments may be subject to import duties, customs charges, taxes, or other fees imposed by the destination country or region.
Unless otherwise stated during checkout, these charges are not included in the product price or shipping fee and may be the responsibility of the recipient.
Customs regulations vary by destination. We recommend checking your local requirements before placing an international order.
Delayed Shipments
Occasional shipping delays may occur because of customs inspections, carrier disruptions, severe weather, public holidays, transportation issues, or other circumstances outside our reasonable control.
If your package appears to be significantly delayed, please contact us at support@glownera.com with your order number.
Lost or Damaged Packages
If your tracking information indicates a delivery issue or your order arrives damaged, please contact us as soon as possible.
For damaged shipments, please include your order number and clear photographs of the item and packaging.
We will review the situation and determine the appropriate resolution based on the circumstances and applicable shipping protection.
Questions
For shipping-related questions, contact:
Company: Shenyang Lunxuehui General Merchandise Co., Ltd.
Address: Room A00023, No. 400-43 Zhihui 2nd Street, Hunnan District, Shenyang, Liaoning, China (Gate 1 & Gate 2)
Phone: +86 17784464708