RETURN & REFUND POLICY

Returns & Refunds

Last updated: September 12, 2026

We want you to feel confident shopping with Glownera. If something is not right with your order, please contact us and we will do our best to help.

30-Day Return Policy

Unless otherwise stated below, eligible products may be returned within 30 days of delivery.

To be eligible for a return, the item must generally:

Be unused and in substantially the same condition in which it was received;
Include its original packaging, accessories, manuals, and other components where applicable;
Show no signs of misuse, intentional damage, excessive wear, or unauthorized modification; and
Be accompanied by proof of purchase.

Please contact us before sending a return.

Returns sent without prior authorization may not be accepted or may experience processing delays.

How to Request a Return

To request a return, contact:

support@glownera.com

Please provide:

Your order number;
The email address used for the order;
The item you would like to return;
The reason for the return; and
Photographs where the item is damaged, defective, or incorrect.

Our customer support team will review your request and provide return instructions if the return is approved.

Please do not return products to the address shown on the original package unless specifically instructed to do so by our customer support team.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible.

Please include clear photographs or other reasonable evidence showing the issue.

After reviewing the claim, we may offer an appropriate resolution, which may include a replacement, refund, or another solution depending on the circumstances.

Non-Returnable Items

For health, hygiene, safety, or practical reasons, certain products may not be eligible for return after they have been opened or used.

Non-returnable products may include, where applicable:

Personal-care or hygiene-related products that have been opened or used;
Products customized or personalized specifically for the customer;
Perishable goods;
Products damaged through misuse or improper handling;
Gift cards; and
Items specifically identified as final sale or non-returnable before purchase.

This limitation does not affect any statutory rights that cannot legally be excluded.

If you are unsure whether your item is eligible, contact us before returning it.

Return Shipping

Unless the product is confirmed to be defective, damaged upon arrival, incorrect, or otherwise covered by applicable consumer law, customers may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by applicable law or the return results from an error attributable to Glownera.

We recommend using a trackable shipping method for approved returns.

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method.

After a refund has been issued, your bank, card issuer, payment provider, or financial institution may require additional time to post the funds to your account.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible at support@glownera.com.

If fulfillment has not begun, we will make reasonable efforts to cancel the order.

Once an order has been processed or shipped, cancellation may no longer be possible and the applicable return procedure may need to be followed instead.

Exchanges

If you need a different item, the most efficient process may be to return the eligible original product and place a new order after your return has been approved.

For damaged, defective, or incorrect products, contact customer support before placing a replacement order.

Consumer Rights

Nothing in this policy is intended to limit rights or remedies available to consumers under applicable law.

Where local consumer protection laws provide mandatory cancellation, withdrawal, return, repair, replacement, or refund rights, those rights will apply.

Contact Us

Questions regarding returns or refunds can be sent to: