TERMS OF SERVICE
Terms of Service
Last updated: September 12, 2026
Welcome to Glownera.
These Terms of Service ("Terms") govern your access to and use of our website, products, and related services.
By accessing our website or placing an order, you agree to these Terms, subject to any rights that cannot be waived under applicable law.
1. Online Store Terms
You must be legally capable of entering into a binding agreement in your jurisdiction to make purchases through our website.
You may not use our website or products for unlawful purposes or violate applicable laws while using our services.
2. Product Information
We make reasonable efforts to present product descriptions, photographs, specifications, dimensions, colors, and other information accurately.
However, product appearance may vary slightly due to screen settings, photography, manufacturing updates, or other reasonable variations.
Where measurements are provided, minor variations may occur.
We reserve the right to update product information and discontinue products where permitted by law.
3. Prices
Prices displayed on our website may change from time to time.
The price applicable to your purchase will generally be the price displayed when your order is submitted, subject to correction of obvious errors and applicable law.
Taxes, shipping charges, customs duties, or other applicable charges may be added where appropriate and will be handled as described during checkout or in our policies.
4. Orders
Submitting an order does not necessarily mean that we have accepted it.
We reserve the right, where permitted by law, to refuse or cancel an order for legitimate reasons, including suspected fraud, payment authorization problems, product availability issues, obvious pricing errors, or inaccurate customer information.
If we cancel a paid order, we will provide an appropriate refund for the cancelled portion.
5. Billing & Account Information
You agree to provide current, complete, and accurate information when making a purchase.
You are responsible for ensuring that your billing, shipping, email, and other order information is accurate.
6. Payment
Payments may be processed through third-party payment providers.
By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charges associated with your purchase.
7. Shipping & Delivery
Shipping estimates are provided for convenience and are not guaranteed unless expressly stated otherwise.
Please review our Shipping Policy for information regarding processing, delivery, tracking, customs, delays, and address changes.
8. Returns & Refunds
Returns and refunds are governed by our Return & Refund Policy and applicable consumer protection laws.
Please review that policy before initiating a return.
9. Intellectual Property
Unless otherwise stated, content made available through the Glownera website — including branding, logos, graphics, text, layouts, photographs, and other original website materials — is owned by or licensed to Glownera and is protected by applicable intellectual property laws.
You may not reproduce, distribute, commercially exploit, or create derivative works from protected website content without authorization, except where permitted by law.
10. Reviews & User Content
If you submit a review, photograph, comment, feedback, suggestion, or other content to Glownera, you represent that you have the right to provide that content.
You must not submit unlawful, abusive, fraudulent, defamatory, infringing, or malicious content.
Where permitted by law, you grant us a non-exclusive license to use content voluntarily submitted for publication in connection with operating, promoting, and improving our services.
11. Third-Party Services
Our website may use or link to third-party platforms, payment services, shipping services, applications, or websites.
Third-party services may be governed by their own terms and policies.
We are not responsible for third-party services to the extent permitted by applicable law.
12. Prohibited Uses
You may not use our website to:
- Engage in unlawful or fraudulent activity;
- Infringe intellectual property or other legal rights;
- Transmit malware or malicious code;
- Attempt unauthorized access to our systems;
- Interfere with the security or operation of the website;
- Collect information about others unlawfully;
- Submit deliberately false or misleading information; or
- Abuse, manipulate, or exploit our services.
We may restrict access where reasonably necessary to protect our website, customers, or business.
13. Disclaimer
We aim to provide accurate and useful information about our products and services.
However, except for warranties or guarantees that cannot legally be excluded, our website and services are provided subject to availability, and we do not guarantee that access will always be uninterrupted or error-free.
Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot be excluded under applicable law.
14. Limitation of Liability
To the maximum extent permitted by applicable law, Glownera will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or products where such liability may legally be limited.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
15. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful use of our website, your violation of these Terms, or your infringement of third-party rights.
16. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
17. Changes to These Terms
We may update these Terms periodically.
Changes will be posted on this page with an updated revision date. Your continued use of our services after an update will be subject to the updated Terms where permitted by applicable law.
18. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and other policies displayed on our website, form the agreement governing use of our services, subject to applicable law.
19. Contact Information
Questions regarding these Terms may be sent to:
Company: Shenyang Lunxuehui General Merchandise Co., Ltd.
Address: Room A00023, No. 400-43 Zhihui 2nd Street, Hunnan District, Shenyang, Liaoning, China (Gate 1 & Gate 2)
Phone: +86 17784464708